CoverHound Case Study
Can personal growth habits lead to increased customer engagement?
CoverHound observed a 15% increase in their Net Promoter Scores their first month of ProHabits.
12 months into their partnership with ProHabits focusing on culture and values, CoverHound continues to lead with the highest NPS in the insurance industry.
Mission
To continually exceed expectations when providing transparent choice & competitive rates for anyone’s insurance needs.
Accountability
“Don’t pass the buck”
Embrace change
“Learn to accept change positively”
Be Service Oriented
“Putting the ‘we’ before ‘me’”
Listen to understand, not to reply
“Be an active listener to your customers and colleagues”
Don’t Solve Problems with Problems
“If you don’t have a solution, help to find one”
Integrity
“Be honest with others and especially yourself”

Culture is the foundation for success"
CEO Keith Moore
According to CEO Keith Moore, "a strong and effective culture is not only essential, but necessary to achieve their goals. This emphasis on culture has led to a leadership strategy that is perpetually mindful of the interrelationship between values and actions."
I start and end each day with my ProHabits activity. I find that taking a moment for guided thoughtfulness and reflection helps to ground my work. The activities either provide positive reinforcement for things I should continue doing or, more importantly, provide new ways to approach my work and my team to improve collaboration, creativity, and effectiveness."
— Ari Vared
Senior Director of Product, Cyber
Contrary to my past employers, CoverHound provides a generous annual education budget to continually hone my skills. Up-to-date skills are critical in the fast and ever changing Technology Industry and CoverHound affords its team members this privilege."
— Joe Chambers
Engineering Tech Lead, CoverHound
- How many team members were interested in personal growth?
- What areas of personal growth were most important at CoverHound?
- How did engagement differ across each area of development?
- How ProHabits brought their values to life
- How CoverHound measures up
148 invited participants in the first month
85% enrolled on day 1
93% enrolled at the end of 30-days
ProTrack
Committed
Completed
ProFocus
ProFocus will promote your uninterrupted focus and help you conquer the myth of multitasking by teaching you how to design your environment, mindset, and schedule to ensure sustained focus when you need it the most.
1,925
87%
ProMindfulness
ProMindfulness is a mental state achieved by focusing one's awareness on the present moment, while calmly acknowledging and accepting one's feelings, thoughts, and bodily sensations, used as a therapeutic technique.
1,860
86%
ProTeamwork
ProTeamwork will train the habits that support collaboration, team cohesion, trust and alignment.
876
87%
ProLeadership
Develop 2-way streams of constructive feedback. Encourage creativity, innovation, and wise risk-taking. Learn to capitalize on personal and team-based strengths.
609
84%
1499 days worth of living your values in first month
88% Completion rate on committed activities over the last 12 months
In their first month, out of 22 organizations CoverHound leads well ahead of the pack in ProHabits engagements
CoverHound consistently maintained an above average level of completed activities and currently has one of the highest completion rates across all companies who have participated in ProHabits.